LOCKTERA SUBPROCESSOR LIST
Last Updated: March 8, 2026
Locktera, Inc. (“Locktera”) may engage third-party service providers (“Subprocessors”) to support the delivery, operation, security, and administration of Locktera services, including Locktera Share, Locktera CORE API, and related platform services (collectively, the “Services”).
Subprocessors provide infrastructure, operational, security, or administrative services necessary for Locktera to operate and maintain the Services. Subprocessors may process Customer Data only to the extent necessary to perform the services for which they have been engaged and solely on Locktera’s documented instructions.
Not all Subprocessors process Customer Data associated with the Locktera Services. Certain providers support website infrastructure, marketing communications, documentation hosting, or internal operational systems.
This Subprocessor List forms part of the Locktera Subprocessors Policy and is incorporated by reference into Locktera’s Data Processing Addendum where applicable.
1. CORE INFRASTRUCTURE PROVIDERS
| Subprocessor | Service Provided | Purpose / Processing Activity | Data Location |
| Microsoft Azure | Cloud Infrastructure Platform | Hosting of Locktera production infrastructure including compute resources, networking, storage, and platform services | United States, United Kingdom and other regions selected by Locktera |
| Azure Cosmos DB | Managed Database Platform | Storage and management of operational service metadata and platform data used to support Locktera services | United States |
| MongoDB | Database Infrastructure | Storage and management of application and operational data supporting Locktera services | United States |
| Akamai Technologies | CDN and Edge Security Infrastructure | Global content delivery, network performance optimization, and edge security protection | Global infrastructure |
2. IDENTITY AND ACCESS MANAGEMENT
| Subprocessor | Service Provided | Purpose / Processing Activity | Data Location |
| Microsoft Entra ID | Identity and Access Management | Identity verification, authentication, and access control services used to support platform security and administrative access | United States / Global |
3. PLATFORM OPERATIONS AND BUSINESS SYSTEMS
| Subprocessor | Service Provided | Purpose / Processing Activity | Data Location |
| Stripe | Payment Processing |
Processing of subscription payments and billing transactions |
United States / Global |
| HubSpot | Customer Relationship Management (CRM) | Customer account management, communications, and sales operations | United States |
| Microsoft SharePoint | Internal Collaboration Platform | Internal document management and operational collaboration | United States |
| GitHub | Source Code Management | Version control, repository hosting, and software development workflows | United States |
| Qase | Quality Assurance Management | Test case management and software testing workflows | United States |
4. MONITORING AND OPERATIONAL OBSERVABILITY
| Subprocessor | Service Provided | Purpose / Processing Activity | Data Location |
| Grafana Labs | Monitoring & Observability Platform | Infrastructure monitoring, metrics visualization, and operational observability for platform performance and reliability | United States / Global |
5. WEBSITE, MARKETING, AND COMMUNICATIONS INFRASTRUCTURE
| Subprocessor | Service Provided | Purpose / Processing Activity | Data Location |
| WP Engine | Website Hosting Infrastructure | Hosting and operation of the Locktera public website and marketing pages | United States |
| WordPress | Content Management System | Management and publication of Locktera website content | United States |
| Google (Google Analytics) | Website Analytics | Website traffic analytics and performance monitoring | United States / Global |
| Intuit Mailchimp | Email Marketing & Communications | Distribution of newsletters, product updates, and marketing communications; management of subscriber lists and engagement analytics | United States / Global |
6. DOCUMENTATION AND DEVELOPER PLATFORM
| Subprocessor | Service Provided | Purpose / Processing Activity | Data Location |
| Scalar | Developer Documentation Platform | Hosting of developer documentation and API reference materials. No confidential Customer Data is processed within this platform. | United States |
7. NOTES REGARDING SUBPROCESSORS
7.1 Customer Data Processing
Subprocessors may process Customer Data only to the extent necessary to perform services supporting the operation of the Locktera platform and solely in accordance with Locktera’s contractual obligations and documented instructions.
Certain Subprocessors support website infrastructure, marketing communications, documentation hosting, or internal operational systems and may process limited visitor or account information but do not process Customer Data associated with the Locktera Services unless expressly stated.
7.2 Security Safeguards
Locktera requires Subprocessors to implement appropriate administrative, technical, and organizational security measures designed to protect Customer Data and Personal Data against unauthorized access, disclosure, alteration, or destruction.
Subprocessors are subject to contractual obligations requiring confidentiality, security protections, and compliance with applicable data protection laws.
7.3 Updates
This Subprocessor List may be updated from time to time as Subprocessors are added, replaced, or removed in connection with the operation or improvement of the Services.
The version published on this page constitutes the current list of Locktera Subprocessors.
7.4 Contact
Customers with questions regarding Locktera’s Subprocessors or this Subprocessor List may contact:
privacy@locktera.com
7.5 Subprocessor Security Assurance
Locktera carefully evaluates and manages the Subprocessors it engages to support the Services. Locktera requires Subprocessors to maintain security and data protection practices consistent with industry standards and applicable data protection laws.
Prior to engaging a Subprocessor, Locktera conducts reasonable diligence designed to evaluate the Subprocessor’s security posture, operational reliability, and ability to safeguard Customer Data.
Subprocessors engaged by Locktera are required to implement appropriate administrative, technical, and organizational safeguards designed to protect Customer Data and Personal Data from unauthorized access, disclosure, alteration, or destruction.
These safeguards may include, as appropriate:
- access control and identity management controls
- encryption protections for data in transit and, where appropriate, at rest
- network security protections and infrastructure safeguards
- security monitoring and logging systems
- incident detection and response procedures
- personnel confidentiality obligations and security awareness training
Locktera remains responsible for the performance of its Subprocessors in accordance with applicable contractual obligations.
Locktera also periodically reviews its Subprocessors to ensure that they continue to meet Locktera’s security and operational standards.
Locktera’s cryptographic container architecture enforces encryption and access control at the data level. As a result, infrastructure providers supporting the Services generally do not have the ability to decrypt or access protected Customer content.