Locktera User Login Help

To log in, you must authenticate your email using one of the 3 available options:

  1. Google  authentication process.
  2. Microsoft authentication process.
  3. Email Address Verification. Type in your Locktera User Email ID and click on the When using the Email Address Verification button. You will then be required too enter a 6 digit code which will be sent to you in a separate email from Locktera). Type in the code to gain access to the Locktera portal.

User Email Address Verification in action

In this example Luca is a valid Locktera user signing in with his email address: luca@domain.com

  • Step 1: Luca types luca@domain.com into email field and clicks on  “Sign In”. Luca is redirected to a web page with a 6 digits grid.
  • Step 2: Luca receives an email from Locktera with a 6 digit code.
  • Step 3: Luca types the 6 digit code into the grid and gains access to Locktera portal.

Troubleshooting login issues

  • When you click on Locktera web link you get an error message or a blank page: 1. make sure that java script and cookies are enabled and allowed in your browser; 2.check your firewall (and/or VPN setting and make sure traffic from the locktera.com domain is allowed.
  • Google or Microsoft authentication failed: make sure that you are authenticating using a valid User email address (in the example luca@domain.com).
  • You did not receive the 6 digits code when using the Email Address Verification : 1. make sure that you typed in the correct email  (Step 1 in the example); 2. check your junk mailbox for the Locktera email containing the code.
  • Login was successful but your browser displays a blank page or a browser not supported error: check if your browser is updated to the latest release and your operating system is up to date – see the list vekow for supported browsers, operating system versions and mobile devices supported

Locktera compatibility information

  • Operating Systems: Windows 7 and later; MacOS 16 and later; iOS 16 and later; Android 8 and later
  • Browsers: Chrome 109 and later; Edge 109 and later, Firefox 115 and later; Safari 16.5 and later
  • Mobile Browsers: Chrome 120 and later; Edge 111 and later; Firefox 120 and later; Safari 16.5 and later
  • Mobile devices: iPhone 8 and above; Samsung S9 and above, Google Pixel 3 and above, Motorola Moto G7 and above; Xiaomi Redmi Note 8 and above; Oppo Reno and above