Locktera User Login Help
To log in, you must authenticate your email using one of the 3 available options:
- Google authentication process.
- Microsoft authentication process.
- Email Address Verification. Type in your Locktera User Email ID and click on the When using the Email Address Verification button. You will then be required too enter a 6 digit code which will be sent to you in a separate email from Locktera). Type in the code to gain access to the Locktera portal.
User Email Address Verification in action
In this example Luca is a valid Locktera user signing in with his email address: luca@domain.com
- Step 1: Luca types luca@domain.com into email field and clicks on “Sign In”. Luca is redirected to a web page with a 6 digits grid.
- Step 2: Luca receives an email from Locktera with a 6 digit code.
- Step 3: Luca types the 6 digit code into the grid and gains access to Locktera portal.
Troubleshooting login issues
- When you click on Locktera web link you get an error message or a blank page: 1. make sure that java script and cookies are enabled and allowed in your browser; 2.check your firewall (and/or VPN setting and make sure traffic from the locktera.com domain is allowed.
- Google or Microsoft authentication failed: make sure that you are authenticating using a valid User email address (in the example luca@domain.com).
- You did not receive the 6 digits code when using the Email Address Verification : 1. make sure that you typed in the correct email (Step 1 in the example); 2. check your junk mailbox for the Locktera email containing the code.
- Login was successful but your browser displays a blank page or a browser not supported error: check if your browser is updated to the latest release and your operating system is up to date – see the list vekow for supported browsers, operating system versions and mobile devices supported
Locktera compatibility information
- Operating Systems: Windows 7 and later; MacOS 16 and later; iOS 16 and later; Android 8 and later
- Browsers: Chrome 109 and later; Edge 109 and later, Firefox 115 and later; Safari 16.5 and later
- Mobile Browsers: Chrome 120 and later; Edge 111 and later; Firefox 120 and later; Safari 16.5 and later
- Mobile devices: iPhone 8 and above; Samsung S9 and above, Google Pixel 3 and above, Motorola Moto G7 and above; Xiaomi Redmi Note 8 and above; Oppo Reno and above